Welcome to Leighfield Hospitality Solutions

With over 30 years’ experience working in the hospitality industry for Hotels, Head Office and Central Support, we offer a high level of expertise in consultancy for IT/ Telecoms and Project Management.

We pride ourselves on being system experts in the world of Hospitality and Travel. Whether you are looking for ad-hoc consultancy, tapping into our vast range of system knowledge, or an extension to your project management team, just get in touch and we would be delighted to discuss your requirements.

"Caroline did a great job at IHG of managing all the technology elements of a major OPERA upgrade for 12 large Crowne Plaza and Holiday Inn hotels totalling over 4000 rooms. Her ability to work with key stakeholders to understand their priorities and deliver against tough targets managing multiple vendors meant that the project was delivered on time, under budget and with little fuss"

Project Management

We can help lead the way so you can focus on what matters

Consultancy

Share our expertise to help your business grow

New Openings

We can help with all aspects of your system needs

Project Management

We can help lead the way so you can focus on what matters

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How We Can Help Your Business

Project Management

Unlike large organisations, independent hotels and smaller groups don't have big budgets, allowing them to employ IT/Comms Managers, Project Managers and Specialists. This is where we step in and manage things for you.

With our experience and expert knowledge, we can undertake the projects, budgets and timelines giving you one single point of contact.

Working closely with your business, we will take the headache out of managing the suppliers so that you can continue with your expertise - looking after your guests.

Consultancy

We understand that no two businesses are the same and therefore we can tailor our consultancy services to what is right for you.

IT is often seen as a costly and confusing jungle. We can clear the way, offer advice on new systems, give health checks on existing systems and share our knowledge, to provide you with the most cost effective proficiencies for your business.

You may need us to devote 2 hours or 20 days a month - we are totally flexible and as industry experts, we will work with you to get the desired results.

Live Load Support and Reservation Data Entry

When selecting a new system, data entry can be a challenge. Often the staff are not available to dedicate the time, but if not done correctly then figures and reports will be meaningless. We can assist with the data entry and also offer live load support throughout the switch over process.

Vendor Management

We understand that you all have busy working lives and therefore managing your suppliers is often something that can be missed - not to mention regular reviews which often are just not possible with busy diaries.

We can help you to ensure you get the best from your existing agreements. We will review IT contracts advise on cost savings and improvements, enabling you to get the full services that you are paying for.

Business Telecommunications

Are you confident that you are getting the best from your telephone system?
When revenue generating departments are engaged, have you systems in place to capture overflow calls?
Do you know your peak and trough calling times so that you can staff accordingly?
Are you paying for lines that are not in use?
Is your PBX switchboard old and no longer supported?
Are you getting the best service from your line and switchboard maintainers?

Contact us discuss how we can improve the guest experience ensuring that there is someone available to answer queries and upsell your property.

Hospitality
Software Solutions

There are so many software applications for your business on the market, that it can become a little daunting and confusing to decide which supplier to work with.

At Leighfield Hospitality Solutions, we have bridged excellent relationships with all of the top providers, so we work with you to find the right solution for your business, be it best of breed with integration or one solution to cover all areas.

We can help with the decision making, planning and installation and work with you to streamline your operation, deliver great guest experiences and maximise your profitability

Get in touch to see how we can help with your project including systems such as:

PMS,
EPOS
Events Diary
Leisure Systems
And many more

Refurbishment Programmes / New Hotel Openings & Head Office Moves

At Leighfield Hospitality Solutions, we specialise in refurbishment programmes for Front office / Food & Beveridge and Public areas.

Be it an office move, safe guarding current services and applications, right up to new Hotel openings; requiring full IT connectivity from the ground up. We have many years’ experience in this area and will work with you, to give you and the guest the latest technology whilst keeping within your budget.

We have carried out a number of Head Office and Central Reservation moves, which by their nature dictate minimum downtime and continuity of service. Our expertise in this area ensures that WAN and Telecoms connections are in place, servers are up and running and the team are moved - all with the minimum disruption to your business.

Testimonials

"Leighfield Hospitality Solutions worked with glh hotels, to project manage the installation and deployment of our integrated PDQ machines. This involved co-ordinating with the hotels, on site engineers and Business Systems Team.I have worked with Caroline for many years and she has a lot of experience and knowledge regarding PMS, Telephone Systems, WiFi and Cabling. If you need someone to Project Manage and Co-Ordinate, LHS will be able to facilitate this."

Rosie Royle | Head of PMO Technology | glh. Hotels

"As a new build hotel in 2006 we engaged the service of Leighfield Hospitality Solutions to project manage all our IT equipment, software and telecom requirements. During the pre-opening stage they scrutinised potential suppliers and gave us impartial advice on our choices. They project managed the installation of all cabling and kit for every part of the business and managed all of the training for the newly appointed crew. Over the years we have involved LHS at various times to assist with upgrades, installation of a conference diary system and PCI compliancy. In our opinion Leighfield Hospitality Solutions are the perfect professional partner and we would highly recommend working with them. In our case, with the opening of this four star hotel, their input was invaluable."

Tim Lloyd | Managing Director | Captain’s Club Hotel & Spa

Amitek have worked extensively with Caroline for over 20 years covering various projects from IT infrastructure upgrades, system installations and new Hotel openings. Caroline is an excellent project manager and communicator, keeping all members of the project group informed of progress throughout every phase. She leads the project team and suppliers, overseeing the strategy, the planning, and the implementation, right through to successful delivery on site.

Phil Rance | Director | Amitek